FAQ

Does My membership expire after the 6 month commitment?
- no, You will continue to be billed monthly until you notify us that you would like to end your membership.
What is this extra charge on my account?
- If you see an additional charge on your account it is usually for a class that was not covered by your membership. If you go over the amount of sessions in your membership, you will be charged a discounted rate for overages.
How do Members save a spot for their 1 free friend a month?
- Simply email us at hello@studiojoyca.com or stop by the front desk. If there is space we will hold a spot for your friend. We ask that you have them create a profile on our studio joy app before attending class.
What is your late cancelation policy?
- We have a 12-hour late cancel policy. You can cancel any scheduled session within 12 hours of the start time. If you don’t, that session will be forfeited.
Is there a late fee for canceling a session?
- No, but if you do not cancel your session within 12 hours before the start time, that class will be taken from your account.
What is the easiest way to manage my account?
- by downloading our free studio joy app. use the email and password you used to sign up. You can schedule sessions, see your purchase history, cancel a session, and book an infrared sauna.
Can I use the Mindbody APP to schedule my session?
- Of course but our branded app is more user-friendly and is only for our studio. Download it for free from your App store.
Do I have to wear grip socks at your studio?
- We will require grip socks starting 11/1/24.
- Can I do Pilates while I am pregnant?
  The simple answer is yes, however, we always ask for you to talk with your doctor before taking class. We do offer modifications for pregnancy. A level 1 Reformer or Stretch Reformer class might be a better option during this time.
It’s my first time doing Pilates on the Reformer, what class should I take?
- We ask that you enroll in a level 1 reformer or stretch class for your first session. This will give you a chance to get familiar with the reformer and movements of Pilates.
Can I let someone use one of my classes if I can’t make it?
- We don’t allow packages or memberships to be shared. If you can’t make a scheduled session, please cancel it to free up a spot and reschedule your sessions for a day and time that works for you.
Can I film myself during a session?
- We don’t allow filming of any sessions at our studio. the Privacy of our clients is our main priority.
Are children allowed at the studio?
- WE aRE HUGE LOVERS OF CHILDREN HOWEVER, DUE TO THE LACK OF SPACE, OUR MACHINES, AND HOW OUR CLASSES ARE STRUCTURED, WE DO NOT ALLOW CHILDREN AT OUR STUDIO. THANK YOU FOR YOUR UNDERSTANDING.

FAQ

no, You will continue to be billed monthly until you notify us that you would like to end your membership.

If you see an additional charge on your account it is usually for a class that was not covered by your membership. If you go over the amount of sessions in your membership, you will be charged a discounted rate for overages.

Simply email us at hello@studiojoyca.com or stop by the front desk. If there is space we will hold a spot for your friend. We ask that you have them create a profile on our studio joy app before attending class.

We have a 12-hour late cancel policy. You can cancel any scheduled session within 12 hours of the start time. If you don’t, that session will be forfeited.

No, but if you do not cancel your session within 12 hours before the start time, that class will be taken from your account.

by downloading our free studio joy app. use the email and password you used to sign up. You can schedule sessions, see your purchase history, cancel a session, and book an infrared sauna.

Of course but our branded app is more user-friendly and is only for our studio. Download it for free from your App store.

We will require grip socks starting 11/1/24.

The simple answer is yes, however, we always ask for you to talk with your doctor before taking class. We do offer modifications for pregnancy. A level 1 Reformer or Stretch Reformer class might be a better option during this time.

We ask that you enroll in a level 1 reformer or stretch class for your first session. This will give you a chance to get familiar with the reformer and movements of Pilates.

We don’t allow packages or memberships to be shared. If you can’t make a scheduled session, please cancel it to free up a spot and reschedule your sessions for a day and time that works for you.

We don’t allow filming of any sessions at our studio. the Privacy of our clients is our main priority.

WE aRE HUGE LOVERS OF CHILDREN HOWEVER, DUE TO THE LACK OF SPACE, OUR MACHINES, AND HOW OUR CLASSES ARE STRUCTURED, WE DO NOT ALLOW CHILDREN AT OUR STUDIO. THANK YOU FOR YOUR UNDERSTANDING.